Refund policy

14-Day Return & Refund Policy

We want you and your dog to be happy with your PawNomi purchase. If you're not satisfied with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase may be required.

To request a return, please contact us at pawnomi.store@gmail.com before sending any item back.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Items returned without contacting us first may not be accepted.

Return Shipping

For returns due to a change of mind, personal preference, or ordering the wrong item, the customer is responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at pawnomi.store@gmail.com and include your order details and photos of the issue.

We will review the situation and provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

European Union Customers

If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.